Climate Solutions Community

No problem here... Seems to be boiler type related...(Vitodens 222-F) ... Mehr anzeigen

If you're on an iPhone and ever had the Vitotrol+ app installed...you can reinstall it... Though it is not readily available in the app store for new users...it is available if you tap on your profile in the app store app...It should be listed under the 'purchases' (ankaufen) tab... Install it...log in with your credentials...and you're good to go... Hope this helps you through the agony...;) I must admit though that the Vicare app...at least for my Vitodens 222-F...comes pretty close to the Vitotrol+... ... Mehr anzeigen

Vorausgesetzt, Sie haben ein wetterkompensiertes System. Die Heizkurve passt die Kesseltemperatur an die Außentemperatur an... Der Wert wird durch die Heizkurve bestimmt... Wenn es zu niedrig eingestellt ist, werden Sie große Schwierigkeiten haben, die gewünschte Temperatur in Ihrem Haus zu erreichen... Zum Beispiel... Meine Heizkurve ist auf 1,3 eingestellt...Die eingestellte Temperatur ist 20 °... Die Kesseltemperatur ist jetzt 44 ° mit einer Außentemperatur von 4,1 °... Experimentieren Sie mit dem System, bis Sie zufrieden sind... Wetterkompensierte Systeme müssen für optimale Ergebnisse für jedes einzelne Haus geeignet sein... ... Mehr anzeigen

Abhängig vom Wärmeverlust Ihres Hauses müssen Sie die Heizkurve anpassen. Es befindet sich an Ihrem Heizkessel in der Heizstufe ... Erhöhen Sie um einen Dezimalpunkt, bis Sie das gewünschte Ergebnis erhalten... Dies kann eine Weile dauern... ... Mehr anzeigen

This parameter is set in Level 2... Go to A3 : X Set it to 4 if you wish your Vitodens to switch on at 3°.... Every + or - increases/reduces the outside T° threshold accordingly.... Good luck... ... Mehr anzeigen

Have your installer reboot your Optolink through the Vitoguide application... This fixed the problem for me... Some said my Vitoconnect was off line...though it clearly was... https://www.viessmann-community.com/t5/Experten-fragen/Vicare-Vitotrol-servers-down/qaq-p/117084 ... Mehr anzeigen

Quick update... PMM / Communications department Belgium confirmed in an email to my installer that there indeed was a serverproblem... They managed to remotely reboot my Optolink and the data started flowing again... I’ve forwarded the mail to customer care... This issue has is now ‘hopefully’ permanently fixed... ... Mehr anzeigen

Without touching anything my Vitodens 222-F is back on-line !!! Big thx to who ever solved this pesky issue... ... Mehr anzeigen

I just contacted my installer... He can see my Vitoconnect is on-line but not sending data like DHW temperature etc... He will also keep me informed... I have changed nothing on my isp’s modem settings... ... Mehr anzeigen

Mail sent... ... Mehr anzeigen

Ping results to the Vitoconnect’s ip-adres show 0 packet loss... 44 bytes from 192.168.0.142 : icmp_seq=5 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=6 ttl=64 time=15 ms 44 bytes from 192.168.0.142 : icmp_seq=7 ttl=64 time=8 ms 44 bytes from 192.168.0.142 : icmp_seq=8 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=9 ttl=64 time=12 ms 44 bytes from 192.168.0.142 : icmp_seq=10 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=11 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=12 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=13 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=14 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=15 ttl=64 time=9 ms 44 bytes from 192.168.0.142 : icmp_seq=16 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=17 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=18 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=19 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=20 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=21 ttl=64 time=13 ms 44 bytes from 192.168.0.142 : icmp_seq=22 ttl=64 time=7 ms 44 bytes from 192.168.0.142 : icmp_seq=23 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=24 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=25 ttl=64 time=15 ms 44 bytes from 192.168.0.142 : icmp_seq=26 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=27 ttl=64 time=7 ms 44 bytes from 192.168.0.142 : icmp_seq=28 ttl=64 time=40 ms 44 bytes from 192.168.0.142 : icmp_seq=29 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=30 ttl=64 time=15 ms 44 bytes from 192.168.0.142 : icmp_seq=31 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=32 ttl=64 time=17 ms 44 bytes from 192.168.0.142 : icmp_seq=33 ttl=64 time=12 ms 44 bytes from 192.168.0.142 : icmp_seq=34 ttl=64 time=13 ms 44 bytes from 192.168.0.142 : icmp_seq=35 ttl=64 time=11 ms 44 bytes from 192.168.0.142 : icmp_seq=36 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=37 ttl=64 time=10 ms 44 bytes from 192.168.0.142 : icmp_seq=38 ttl=64 time=33 ms 44 bytes from 192.168.0.142 : icmp_seq=39 ttl=64 time=21 ms 44 bytes from 192.168.0.142 : icmp_seq=40 ttl=64 time=10 ms --- 192.168.0.142 ping statistics --- 41 packets transmitted, 41 packets received, lost 0.0 % ... Mehr anzeigen

I’m sorry... It’s the middle led that blinks red if I kill my internet connection... ... Mehr anzeigen

Done that yesterday... If I switch off the main router to which it connects the upper led starts blinking red... So...as far as I’m concerned it’s on-line... ... Mehr anzeigen

Still no connection... I think it's one particular server which is not responding to the Vitoconnect request for connection... Where are you from Greg..? I live in Belgium... ... Mehr anzeigen

Viessman UK reports no known issues... Advised to do a fresh install on iPhone... No change...Not connected... ... Mehr anzeigen

Reported on Twitter to HQ...UK and Dutch division an hour ago... Guess they’ve gone home for the day... ... Mehr anzeigen

Been like this for the past 3 hours or so... Not a nice experience... Hope they sort this out asap... ... Mehr anzeigen

0... ... Mehr anzeigen

Glad to be of help... It's beyond me why the moderator keeps ignoring this possibility... I've posted this solution for iPhone/iPad users many times before... I'm ok with the top brass pushing Vicare... But unless it becomes Viessmann grade...which now it is clearly not... the Vitotrol+ is the only app for us mortals who have registered before June or July 2018... New customers are completely being robbed of this possibility... SAD !!! ... Mehr anzeigen

https://www.viessmann-community.com/t5/Experten-fragen/Betreff-ViCare-Blick-zurück-und-nach-vorne/qaq-p/101210/comment-id/92777#M92777 ... Mehr anzeigen

With all due respect... This stuff has been going on for over a year now... And the Vicare app is just not up to the task like Vitotrol+ is... I cannot...for the life of me...understand that a reputable enterprise like Viessmann is unable to get a decent app up and running... Something is clearly wrong with the IT department over there... Victims of this incompetence are the users/consumers !!! Thank God the hardware is 1000 X better than this Vicare crap will ever be !!! ... Mehr anzeigen

Delete the app... Head onto the app-store... Tap on your profile... Go to purchases... Scroll down untill you find the Vitotrol+ app... Install it...Log on with your credentials...FIXED !!! And for the time being forget about this Vicare DISASTER !!! ... Mehr anzeigen

If this is a Viessmann certified installer...then he should be reprimanded...at least !!! This is no way to treat a customer... Call or write Viessmann... ... Mehr anzeigen

Then you got tough luck... Unless you know someone who’s had the app before and is willing to connect to the appstore using your idevice and his/hers Apple credentials... But even then... I have no idea if it will let you connect to the Viessmann server as a new user’... Good luck... ... Mehr anzeigen

It is still there... In the AppStore...click on your profile... Go to 'Purchases' (Ankaufen)... It should be on the list and downloadable... Enjoy the one and only Viessmann App... ... Mehr anzeigen

Benjamin's comment on the Vitotrol+ app being fully decommissioned is not entirely accurate... Those who have installed it before actually can install it again...at least on an iPhone/iPad... In the App Store...Tap on your profile and choose 'Purchases'... It should be listed and ready for download... Hope this alleviates some of the head ache we've all been given by this totally flawed Vicare app... Cheers... ... Mehr anzeigen

I keep shaking my head over this Vicare debacle... The solution is really simple as it is genius... Dump the Vicare app... Revive the Vitotrol+ app... Rename the Vitotrol+ app to Vicare+ Add all the fancy things you wish to add... We're entering 'ridiculous' territory here... Have a nice evening y'all... Wally© ... Mehr anzeigen

Glad to be of assistance... Enjoy the one and only Vitotrol+ app while it last... Gerne gemacht !!! Tchüss...or something to that effect..;) ... Mehr anzeigen