Climate Solutions Community

Hello from Bucharest, Romania! For Vitodens 100 with modulating ViCare sensor and repeater, the info from ViGuide I would like to have on ViCare app are: - " Last data received/status at" of all components: ViCare sensor and reapeater, System, Communication Module; - Event Log In addition, I would like to see: - Pump modulation like Burner Modulation; - Histerezis info of ViCare sensor; - current operating mode of the boiler: heating or DHW; - current status of ViCare sensor ON or OFF (if there is a demand for heating or not). Thanks! Sebastian Vlaicu ... Mehr anzeigen

I hope the moderators of this community will give you the explanations. ... Mehr anzeigen

Hello! Reboot gateway from Communication module tile. All info will be refreshed.  ... Mehr anzeigen

Hello Benjamin! From this morning, ViCare&ViGuide doesn't work. Thanks! ... Mehr anzeigen

Hello! I encountered the same problem on a Vitodens 100. I also expected it to be synchronized via the Internet. But it seems not. I solved the problem by setting the date and time directly from the boiler. See how to do it in the boiler's documentation. Sebastian Vlaicu ... Mehr anzeigen

Hi Jurgen! It's about market! https://gs.statcounter.com/os-market-share/mobile/worldwide Development costs on a new platform (Windows) are huge and not worth it! ... Mehr anzeigen

Hi! I subscribe! ... Mehr anzeigen

Hello Chris! I know you don't have access to systems outside of Germany. But I send a problem to Viessmann Romania in vain, because they, in turn, send the problem to same dev team. The bureaucracy is increasing.   Unfortunately, the frustrations generated by frequently malfunctioning of the applications, are amplified by your dry answer 🙂, that you do not offer support outside of Germany.   That's why I think that this forum should be expanded, for all Europe's users (at least). We have the same rights! I wish you a peaceful Christmas! And without incident! Sebastian Vlaicu ... Mehr anzeigen

Hello Dr. Klaus Hahn!   I also encountered the overwriting problem, on a system consisting of Vitodens 100 + ViCare climate sensor. Although I'm from Romania and I'm not accepted on this forum (discrimination from my point of view), I sent the problem out of the desire to show that users outside of Germany were also affected.   I think that the problem was generated by a firmware update, which was visible in the ViGuide event log and which today is no longer visible -> lack of transparency.   Like you, I am generally satisfied with Viessmann's "physical" products. But the software, at least in my situation, is dust.   You have the link below. Temperaturainstellungen wurden zurück gesetzt  Draw your own conclusions. Regards, Sebastian Vlaicu ... Mehr anzeigen

ViGuide it's UP! ... Mehr anzeigen

It's working now. ... Mehr anzeigen

Hello! Widget disappeared after last update of ViCare App 3.16.0 on IOS. I delete and install the app again but no chance! The fundamental problem is that some functionalities disappear without any kind of notification. For example, the possibility to set temperatures with decimals, more important functionality than the widget. Too bad! 😕 ... Mehr anzeigen

It's Up now! ... Mehr anzeigen

Backend maintenace in progress, message appear now in Vicare app.   ... Mehr anzeigen

Same issue from Romania! Without any email notification or app notification!   ... Mehr anzeigen

Thank you! I know! I am an Viessmann client from 2002. ... Mehr anzeigen

I understand that you are doing your job! But try to put yourself in my place: the communication of problems with Viessmann Romania is extremely deficient. At the same time, they do not have quick access, like you, to the development team. So please once again: please send the reported problem to the development team. It is a Vitodens 100 B1KF boiler (SN: 7544694119859123, Comm module: 7633107105564213) with ViCare sensor. ... Mehr anzeigen

Hi Benjamin! I described above a problem encountered last night. Do you think that this is also normal to happen? Unannounced firmware update and application functionality change WITHOUT any kind of notification?!?! This does not mean customer care! Unfortunately, there is no technical support at Viessmann Romania. That's why I appeal to your goodwill, the moderators on this forum, and please pass this problem on to your colleagues from development. Thanks!   Sebastian Vlaicu ... Mehr anzeigen

Hi Benjamin! Unfortunately, this situation is not unique. And unfortunately it happens when it shouldn't! Viessmann management really needs to make some changes. Such repeated failures are not possible in the IT world. Otherwise the market will have its say. The Viessmann slogan "we care" unfortunately does not apply to the IT & Software department. ITIL model must by real implemented on your company! Regards! Sebastian Vlaicu ... Mehr anzeigen

Servers are down again!   Sebastian Vlaicu ... Mehr anzeigen

Same for us! However, I noticed last night, in ViGuide, that a firmware update was made. That's probably the reason!   And the ViCare interface has changed, returning to the previous version 3.15.0 for IOS! I can no longer select fractions of a degree in the heating program setting area.       Additional: at the time of writing this reply, the Viessmann servers are inactive!!! ... Mehr anzeigen

Hello! I know you support only German market, but ViCare app is for every market/country. Also, I wrote you that Viessmann Romania didn't gave any answer. Please be kind and send to Dev Team this issue. Thank you! Sebastian Vlaicu ... Mehr anzeigen

Don't change anything! After the Viessmann's servers will be up, your system will work fine ... Mehr anzeigen

Hello! It’s working! The ViCare is connected with servers. ... Mehr anzeigen

Hi Benjamin! I know that you only do your duty and that you follow the internal procedures. But the problem reported is general and affects users across Europe. I also sent the problem to Viessmann Romania, but unfortunately, the servers are in Germany and not in Romania / Italy / etc Thank you for understanding! ... Mehr anzeigen

I tried this solution many times over the night. ... Mehr anzeigen

Hello! Same problem with Vitodens 100-W B1KF (7544694119859123) (wifi  7633107105564213 ), Romania! Thanks for understanding! ... Mehr anzeigen

I use Vitodens 100 B1KF with WIFI + one ViCare Smart Climate moduland. The modulation part works well, the flow temperature being adjusted depending on the temperature measured in the room where the thermostat is installed. ... Mehr anzeigen