ViCare update, statistics disappeaed

[Tamás62]

Hello Viessmann Team,

After ViCare was automatically updated on december the 1st (Android), the statistics of energie consumptions of previous months dissapeared.

(Vitodens 100 W).

Please explain. 

Thanks 

Best regards 

Tamás 

[CustomerCareChris]

Hello Tamás62,

in this community we can only support devices sold and operated in Germany since we have no access to devices located outside of Germany.

Please contact your regional service via mail, you can find the adress on the Viessmann homepage of your country under "Contact".

Best regards,

Chris - Customer Care Team