Climate Solutions Community

Hello, I have heard that Viessmann just released upgraded Aquahome water softeners and it has a new electronic inside, the same as in the heaters which are already using the ViCare app so the new water softeners will be natively available via the ViCare app. Any idea if anything is going to happen for previous versions using the iQua app, will that data be moved to ViCare? ... Mehr anzeigen

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Tried to get some help from local support in Poland but sadly there was no response for many days. From the topic above we clearly see that issue is somewhere in software/Viessman servers (when you reset account + device it works like a charm....but only for some time...until server again will decide to kick you for some unknown reason) Additionally Vitoconnect device don't provide any kind of log/error message to the user so the only way to find out what went wrong is to get someone from Viessman to take a look on that ....which is very unlikely (based on many threads in this forum). That may just lead to situation that Viessman will "break/ban on server" some Vitoconnect devices just to force user to buy new ones...which is just as ridiculous as it sounds.  ... Mehr anzeigen

Sehr gut.  ... Mehr anzeigen